Case Study


MONUMENT IMPACT AND THE CITY OF CONCORD
COLLABORATE WITH SERVICE AGENCIES TO LAUNCH FREE SHUTTLE

The Problem

The purpose of this project was to address critical transportation gaps in the Monument Corridor, one of the most densely populated communities in the Bay Area. Monument Impact, a community-based nonprofit founded to address the needs of low-income immigrants living in Concordís Monument Corridor, partnered with the City of Concord, CA to design a free neighborhood shuttle service to enable residents to reach vital social services, medical appointments, education, and employment.

What We Did

In order to address a variety of needs, broad community input was critical. To this end, a Working Group made up of representatives from more than two dozen agencies serving seniors, people with disabilities, low-income families and workers, was formed to design a shuttle service to address critical transportation needs in the Monument neighborhood. Working Group members agreed to:

  • Attend up to six meetings, scheduled by consensus of the Working Group.
  • Meet with consultants if/as needed between meetings.
  • Share information about their operations as relates to the logistics of service planning.
  • Agree to gathering input from constituents via surveys, feedback cards or discussion groups, and/or assist consultants by providing opportunities to meet with constituents, provide meeting space, etc. as needed.
  • Work with consultants to develop marketing materials including schedules, maps and brochures.
  • Commit to marketing the shuttle service to constituents.

Results/Outcomes

  • Working Group met four times to design the shuttle routes and schedules that work with ridersí needs and agenciesí hours.
  • Working Group members gathered valuable input from their clients and constituents
  • Generated heat maps identifying the origination points of potential shuttle users
  • Created shuttle service materials for Working Group member agencies to distribute to their clients and constituents. Materials were translated by Working Group members into nine languages.
  • The shuttle service launched on August 15, 2016.